Data Privacy Policy
At Spectrum7Overseas, your privacy is our priority. We are fully committed to safeguarding the confidentiality and integrity of all personal and medical information entrusted to us by our patients. This Data Privacy Policy outlines how we collect, use, protect, and share your data in connection with our medical tourism services. By engaging with our services, you agree to the terms set out in this policy.
1. Collection and Use of Personal Information
We collect patient data strictly for the purpose of providing personalized medical tourism solutions, including healthcare coordination, travel planning, and related support services.
Data we may collect includes:
- Personal identification details (name, date of birth, passport information)
- Contact information (email, phone number, address)
- Medical history and reports
- Treatment preferences and travel-related data
Data is collected with informed consent and is only used to facilitate the services requested by the patient.
2. Data Security Measures
Spectrum7Overseas implements advanced technical and organizational safeguards to protect your information from unauthorized access, alteration, or disclosure.
2.1 Confidentiality Agreement
Spectrum7Overseas agrees to:
- Keep all patient data strictly confidential.
- Use data only for the purpose of delivering the medical tourism services requested.
- Disclose information only to authorized personnel or partners who are contractually bound by confidentiality clauses.
Confidential Information includes personal, financial, medical, and travel-related data provided by the patient through any medium.
Exceptions to Confidentiality
Confidentiality obligations do not apply to information that:
- Was lawfully known before disclosure;
- Becomes public through no fault of our own;
- Is lawfully received from another source;
- Is independently developed without reference to confidential information.
3. Data Sharing and Third-Party Access
We may share necessary patient data with affiliated hospitals, clinics, travel facilitators, or support staff directly involved in delivering your requested services.
- Data is shared on a strict need-to-know basis.
- We never sell or rent personal data.
- No data is shared without consent, except where legally required.
4. Employee Responsibilities and Controls
4.1 Access and Responsibility
Only authorized staff with relevant duties are permitted to access patient data. All team members are contractually obligated to maintain strict confidentiality.
4.2 Training and Awareness
All staff undergo mandatory training programs to understand legal and ethical obligations related to data handling and privacy.
4.3 Access Controls
Digital access to sensitive data is tightly managed using role-based access control (RBAC) systems, which are regularly audited and updated.
4.4 Handling and Misuse
Patient data is never discussed or shared via unsecured channels or in public areas. Any unauthorized activity involving patient data will result in disciplinary action, including potential termination.
5. Data Retention and Disposal
Patient data is retained for up to three (3) years following your last interaction with Spectrum7Overseas, unless longer retention is legally necessary. Once the retention period ends, data will be securely deleted or anonymized to prevent misuse.
6. Patient Complaint Handling Process
We take patient feedback seriously and ensure that any concerns are resolved promptly and respectfully.
6.1 Submitting a Complaint
Complaints can be submitted in writing or verbally to our customer support team. Please provide as much detail as possible for a timely resolution.
6.2 Acknowledgment and Review
We will acknowledge your complaint within 24 hours and assign a reference number. A thorough investigation will be initiated by the relevant team.
6.3 Timely Resolution
We aim to resolve all complaints within 24–48 hours. For complex cases, additional time may be needed. Patients will be kept updated throughout the resolution process.
6.4 Quality and Improvement
Every complaint is reviewed for root causes. We focus on:
- Implementing corrective measures
- Enhancing service quality
- Offering fair compensation or remedies where applicable
All complaints are kept confidential and only shared with the individuals directly involved in resolution.
7. Contact Us
For any questions, concerns, or to exercise your rights under this policy, please reach out to us at: